Shipping policy
Shipping Policy
Thank you for shopping with VELORI.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Times
United States: 7–15 business days
Canada: 7–20 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, holidays, weather conditions, or high order volumes.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take several days to become active.
Shipping Costs
Shipping costs are calculated and displayed at checkout unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping charges may apply.
Lost or Delayed Shipments
If your order has not arrived within 30 days of shipment, please contact our support team and we will investigate the issue with the carrier.
Contact
For any shipping-related questions, please contact: